Question 1

What is your waitlist policy?

Accepted Answer

Please only add yourself to the waitlist if you are committed to attending the class. If added inside 8 hours of class and cannot attend, you will not be charged. If added outside 8 hours and do not attend, your membership late cancel/no-show policy applies. Auto-add from the waitlist closes 2 hours before class start.

Question 2

How many locations of inTension are open?

Accepted Answer

We currently have three locations open (Sandy, Draper, Orem) and one more coming in April 2026 (Millcreek).

Question 3

What membership options are available?

Accepted Answer

We offer a variety of membership packages to fit your needs. Visit our memberships page for details.

Question 4

What kind of pilates studio is inTension?

Accepted Answer

inTension Pilates is a high-intensity Pilates studio offering muscle-specific classes, cardio, and stretch sessions on the reformer. We are not connected to any other Pilates methods — inTension Pilates is a unique method all its own.

Question 5

What can I expect from an inTension Pilates class?

Accepted Answer

Arrive at least 5 minutes early (15 minutes for first-timers). Our front desk will greet you and direct you to lockers. Class is 50 minutes of instructor-led reformer exercises with TV screens showing demonstrations. You'll leave feeling stronger and refreshed.

Question 6

What equipment do you use?

Accepted Answer

We use the XFormer, a next-level version of the traditional Pilates reformer with adjustable springs and platforms. Classes also incorporate mini bands, long resistance bands, and light dumbbells.

Question 7

Are there any special offers for first-time clients?

Accepted Answer

Your first class is FREE, or take advantage of our special offer — two classes for just $40. The two classes must be used within one month of purchase.

Question 8

How early should I arrive if it's my first class?

Accepted Answer

We recommend arriving at least 15 minutes early. Our front desk will walk you through an XFormer demo so you feel confident before class begins. Sticky socks are required and can be purchased at the studio.

Question 9

Does inTension Pilates sell gift cards?

Accepted Answer

Yes! You can purchase gift cards in-person or online. Our gift cards never expire and can be used to purchase classes or retail items.

Question 10

What is your class cancellation policy?

Accepted Answer

The cancellation grace period depends on your membership. Higher-tier memberships offer a 6-hour window; others allow 12 hours. A $25 late cancellation or no-show fee applies if you cancel within the window or miss a class.

Question 11

Is there a minimum age for inTension Pilates?

Accepted Answer

First-time clients under 16 must have a parent sign a waiver, and any minor under 16 must have a guardian present in the class.

Question 12

Does membership require a contract?

Accepted Answer

Most memberships do not require a term, but VIP, VIP+, and Bronze memberships require a 6-month commitment. See the terms and conditions for details.

Question 13

How far in advance can I schedule a class?

Accepted Answer

Advanced booking depends on your membership: VIP gets 10 days, VIP+ and Diamond get 14 days, Platinum/Gold/Silver/class-packs get 7 days, Bronze gets 5 days, and Copper gets 2 days.

Question 14

Is there a dress code?

Accepted Answer

Wear athletic clothing — no denim or clothing with zippers, grommets, or metal that could damage machines. Sticky/grip socks are required and available for purchase at the studio.

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