Frequently Asked Questions

inTension Pilates Waitlist Policy

• Join with Intent: Only add yourself to a waitlist if you fully intend to attend. Treat a waitlist spot as an upcoming class — most waitlists clear.
• No Double-Booking: Do not book or waitlist multiple classes for the same time. You are responsible for any resulting late cancel or no-show fees.
• Notifications: You will receive an email and text (if subscribed) as soon as you are moved into a class.

Cancellations & Fees

• Moved to class 8+ hours before start: Standard membership late cancel/no-show fees apply if you do not attend. Remove yourself from the list if your plans change.
• Moved to class within 8 hours of start: No fee is charged if you cannot attend.

Last-Minute Spots (Under 2 Hours): Auto-add stops 2 hours before class. If a spot opens within 2 hours, a text link is sent to all waitlisted members to claim the spot on a first-come, first-served basis. Log in via the website to claim — the link does not open in the app.

We have four locations open:

• Sandy — 1852 E 9400 South
• Draper — 12358 Pony Express Rd
• Orem — 128 South State Street
• Millcreek — 3225 E 3300 South

We offer a variety of membership packages to fit your needs. You can explore all the options on our memberships page.

The XFormer is the machine at the center of every inTension class — a next-level version of the traditional Pilates reformer. A sliding carriage moves against adjustable springs, so you set the resistance and stay in control of every inch of the movement.

Because the work stays slow and continuous, your muscles spend far longer under tension while your joints take almost none of the impact. That is what lets a single class build strength, raise your heart rate and stretch you out at the same time.

You do not need any experience on one. Your instructor sets your springs, walks you through the movements and stays with you through your first class.

While we appreciate and often incorporate traditional Pilates, inTension Pilates is all about high-intensity workouts. Our classes are designed to be both challenging and enjoyable, with a strong focus on resistance training. What sets us apart from other high-intensity Pilates studios is our variety — we offer muscle-specific classes, as well as cardio and stretch sessions. You can explore detailed descriptions of each class on our classes page.

We are not connected to any other Pilates methods — inTension Pilates is a unique method all its own!

When you arrive, you’ll step into our bright, clean, and welcoming lobby, where our front desk receptionist will greet you and direct you to the lockers for your belongings.

We recommend arriving at least 5 minutes (15 minutes prior if you are a first-time client) before your scheduled class. This gives you time to grab a drink from our lobby fridge, change into your sticky socks, chat with fellow class members, and listen to any important announcements from your instructor before class begins.

Once class kicks off, you’ll walk through the lobby’s glass doors into our vibrant studio — picture neon lights, beautifully-lit mirrors, energizing music, and a vibe that’s nothing but electric!

For the next 50 minutes, your instructor will guide you step-by-step through the specified workout for the day. In addition to hands-on coaching, you’ll also have access to television screens around the studio displaying exercise demonstrations!

You’ll leave inTension Pilates feeling stronger, refreshed, and ready to take on the rest of your day.

The XFormer is our secret weapon for a killer workout! It’s a next-level version of the traditional Pilates reformer, designed to add extra resistance and variety to your routine. With its adjustable springs and platforms, it lets you target multiple muscle groups, combining strength training, cardio, and flexibility all in one. Whether you’re a beginner or more advanced, the XFormer adapts to your fitness level, giving you a challenging and fun workout every time!

Classes at inTension Pilates will also take your workout to the next level by incorporating mini bands, long resistance bands, and light dumbbells to give you the ultimate workout experience.

We’re excited to welcome first-time clients to inTension Pilates!

At inTension Pilates, your First Class is FREE, or take advantage of our special offer — two classes for just $40. The two classes must be used within one month of purchase.

If it’s your first time, we recommend arriving at least 15 minutes early. Our Member Specialist will introduce you to your instructor and the XFormer, so you feel confident and ready before class begins. Sticky socks are a must for class and can be purchased right at the studio or you are welcome to bring your own.

Please note: arrivals after the class start time are not permitted for your first class.

Yes! You are welcome to purchase gift cards in-person or online. Our gift cards never expire and can be used to purchase classes or retail items.

Yes — it’s called Studio Bucks. When a friend you refer buys a membership, you earn Studio Bucks to spend on your membership, apparel, or anything else we sell (gift cards excepted). There’s no limit to how many friends you can refer.

How to claim your Studio Bucks:

1. Invite a friend to try inTension — their first class is free.
2. Once they buy a membership, email support@intensionpilates.com with their full name — we’ll take care of the rest.

The amount you earn depends on the membership your friend chooses — ask at the front desk for current amounts.

Your cancellation window depends on your plan: Premier and Elite memberships can cancel up to 6 hours before class; Essential memberships, class packs, and the inTension 14 intro offer have a 12-hour window.

• Late cancel (inside your window): $25 fee for memberships. Class packs lose a class credit instead of paying the fee.
• No-show: $25 fee if you do not attend a class you are enrolled in.

We enforce this policy to keep classes fair — cancelling on time frees your spot for the next person on the waitlist.

Yes. If you need time off for travel, an injury, or anything else, we can freeze your membership instead of cancelling it. Two rules keep it fair for everyone:

• Minimum 30 days: every freeze runs at least 30 days.
• 90 days per year: you can freeze up to 90 days total in a calendar year, added up across every freeze.

Freezes are set up by the studio — ask at the front desk or email support@intensionpilates.com and we’ll take care of it.

Yes, first-time clients under the age of 16 must have a parent sign a waiver before attending class, and any minor under the age of 16 must have a guardian present in the class they’re taking.

Our memberships — Essential, Premier, and Elite — require a 6-month commitment, then continue month-to-month. Class packs and the inTension 14 intro offer have no commitment. Please see the terms and conditions for your membership for details on the term and cancellation policy.

Advanced booking is based on the membership that you hold:

• Elite – 14 day booking window
• Premier – 10 day booking window
• Class packs and inTension 14 – 7 day booking window
• Essential – 5 day booking window

Clothing: athletic wear. No denim or clothing with zippers, grommets, rivets, or other metal that could damage the machines.

Sticky socks: required for every class — the grip keeps you from slipping on the XFormer. If you don’t have a pair, you can buy them at the studio.